aion play Privacy Policy

aion play is an online entertainment platform serving players across the Philippines. This Privacy Policy applies to all personal information we collect when you visit our website, register an account, make a deposit, play games, or contact our support team. It covers data collected through our mobile-optimised site and any related communications we send to you. By using the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use and contact our support team to discuss your options.

We collect information that is necessary to provide you with a safe, personalised, and compliant entertainment experience. The categories of data we may collect include:

• Registration data: your full name, date of birth, email address, and chosen username when you create an account.
• Identity verification data: government-issued ID details and selfie images when required for KYC (Know Your Customer) compliance.
• Financial data: payment method details, transaction history, deposit and withdrawal records in Philippine pesos (PHP).
• Device and usage data: IP address, browser type, device model, operating system, pages visited, session duration, and in-game activity logs.
• Communications data: messages you send to our support team via live chat or email, including any attachments you provide.
• Preference data: your language settings, notification preferences, and any voluntary information you add to your profile.

We only collect data that is relevant and proportionate to the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.

Your personal data is used strictly for the purposes outlined below. We do not use your information for any purpose that is incompatible with these stated uses without first obtaining your consent.

• Account management: to create, maintain, and secure your player account on the platform.
• Identity verification: to comply with anti-money laundering (AML) and responsible gaming obligations applicable in the Philippines.
• Payment processing: to facilitate deposits and withdrawals in PHP through your chosen payment channel.
• Platform improvement: to analyse usage patterns, fix technical issues, and develop new features that better serve Filipino players.
• Customer support: to respond to your queries, resolve disputes, and provide assistance when you contact us.
• Legal compliance: to meet our obligations under applicable Philippine laws and regulations, including record-keeping requirements.
• Responsible gaming: to monitor play patterns and reach out if we identify signs of problem gaming behaviour, in line with our duty of care.

We will never use your data to make automated decisions that produce significant legal effects on you without human review. Any profiling we conduct is limited to improving your experience on the platform and ensuring compliance with our responsible gaming commitments.

aion play does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments, or providing customer support — all bound by strict data processing agreements.
• Regulatory authorities: government agencies or regulators in the Philippines when we are legally required to disclose information, such as in response to a lawful request or court order.
• Fraud prevention: industry partners involved in detecting and preventing fraudulent activity, money laundering, or other illegal conduct that may affect the platform or its players.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases, we require any party receiving your data to handle it with the same level of care and security that we apply ourselves. We will notify you of any material changes to how your data is shared wherever we are legally permitted to do so.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff handling player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable law and without undue delay.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Account data is generally retained for the duration of your active account plus a minimum of five years after account closure, in line with standard financial record-keeping requirements. Transaction records and identity verification documents may be kept for longer periods where required by anti-money laundering regulations. Usage and device data collected for analytics purposes is typically anonymised or deleted within twelve months. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you as an individual.

As a player based in the Philippines, you have rights over your personal data under applicable data protection law. These rights include:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: if any of your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to certain types of processing, including direct marketing communications.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat on the platform or by email at [email protected]. We will respond to all verified requests within thirty days. We may need to verify your identity before processing your request to protect the security of your account.

aion play uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where we can make improvements — these are anonymised and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. For more information on the specific cookies we use and how to control them, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered players via a notice on the platform or by email to the address associated with your account. The date at the top of this page always reflects when the policy was last revised. We encourage you to review this page periodically so you stay informed about how we protect your data. If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to our support team at [email protected] or via live chat — we are available 24/7 and always happy to help Filipino players understand their privacy rights.